You can download Chrome here and Firefox here.

You can check your network speed here.

• Restart your computer: restart your computer before your first call.
• Wifi: be close to your wifi router, make sure no other parties on the network are using up the bandwidth, and you don't have a lot of browser windows open.
• CPU/GPU usage: ensure no high intensity programs are running on the computer.

The following steps should be done by you and your provider:

• Use headphones
• Reduce the volume of speakers
• Move the microphone away from the speakers

Yes! We will bill your insurance for the visit. If you do not have insurance and are Self Pay, there is a $120 fee for established patients and $315 fee for new patients that must be paid prior to the start of your TeleVisit appointment.

Once we receive a notification you are in the virtual waiting room, your providers medical assistant will log in and start the TeleVisit to make sure the audio and video are working and capture any pertinent information related to your scheduled visit. Once you are ready for your provider your video will be paused and you will be placed back in the virtual waiting room until your provider starts the TeleVisit.

We recommend checking in about 15 minutes prior to your scheduled appointment.

If you are Self Pay, our scheduling team will collect the pertinent fee before confirming your appointment. Please have a credit or debit card available. If for any reason your account indicates a past balance, this must also be paid as well.

Yes, we will be able to refill your medications after your TeleVisit.

All data is encrypted, patient sessions are anonymous and no patient info is stored persistently. Doxy.me utilizes the AES cipher with 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity.

No, you don't need to create an account. You simply go to your providers url. You will check in and the medical assistant and your provider will start the call when they are ready.

No, you will access your TeleVisit using a browser on a computer or device with a camera and microphone.

You must have:

• Mac/PC/Linux/Chromebook with camera, microphone, and speakers
• Internet connection with at least 2MBPS download and upload speeds (Due to so many people currently on the internet)
• Check your network speed here
• Google Chrome, Mozilla Firefox, or Safari 11+ (latest release versions)
• You'll need to have the latest operating systems such as Windows 10 or MacOS Catalina to obtain the latest versions of the browsers listed above
• Javascript must be enabled (this is enabled by default, and we'll give you a message in Doxy.me that you need to enable it)
• Make sure TCP ports 80 and 443 are open (sometimes firewalls will block these ports, ask your IT team if you can't connect with someone if this is causing it)

Yes, you can download the "How to check in for your video visit" document.

Please see our Troubleshooting section for more information.