Frequently Asked Questions

You can conveniently schedule an appointment online through our website here. Alternatively, you can also call our office directly at (214) 827-3610 and select option 2 to book your appointment.

Yes, this is best handled over the phone. If you need to coordinate multiple appointments, please inform the scheduler so they can assist you.

Availability varies among different visit types. As schedules are continuously changing, we recommend scheduling your appointment as soon as possible to secure a spot, with the option to reschedule if necessary.

Yes, if you would like an earlier appointment, we can add you to our waiting list. If an earlier appointment becomes available, you will receive a text notification, giving you the option to take the appointment.

Appointment availability can vary, typically ranging from 1 to 6 weeks. For urgent appointments, we often can accommodate patients sooner. Please let us know if your need is urgent, and we will do our best to accommodate you.

We strive to accommodate urgent and same-day appointment requests based on availability. Please inform us of your need, and we will do our best to fit you in.

Referrals are only necessary if they are required by your insurance plan.

Yes, you can request a specific healthcare provider. However, please note that not all providers treat the same conditions, so we may recommend scheduling with a different provider based on your specific needs.

You can discuss other neurological conditions during your appointment. However, you may be referred to another physician within our practice who specializes in those specific conditions. It's helpful to mention all of your concerns when scheduling so our schedulers can ensure you see the most appropriate specialist for your needs.

Please have your insurance cards available. If you are scheduling an appointment for someone else, ensure you have their insurance cards and general demographic information ready so we can enter it into our EMR system.

Yes, friends or family members are welcome to join you at your appointments. Having support can be very helpful. However, we request that you limit the number of accompanying people to ensure a comfortable environment for everyone.

During the first evaluation, the doctor will review your health history with a focus on your current condition. You will undergo an examination that assesses functions including vision, strength, coordination, reflexes, and sensation. This thorough evaluation helps identify any issues, and further tests may be required to confirm a diagnosis or establish a treatment plan.

Televisit appointment availability varies depending on the provider and the specific neurological condition, as some require in-person appointments. However, you must be located within the state of Texas to use this service. Additionally, during a televisit, the provider may determine that an in-person appointment is necessary. The provider may also order special medical tests or procedures that cannot be conducted virtually.

Yes, we request 24 hours notice to avoid being billed a late fee. However, we understand that circumstances arise. Please communicate with us, and we will assist you with rescheduling or canceling your appointment.

If you miss your appointment, please contact our scheduling department as soon as possible to reschedule by calling (214) 827-3610, option 2. If you are running late, call our operator at (214) 827-3610, option 0, for further assistance.

To obtain your medical records, please fill out our Authorization to Disclose Protected Health Information Form here.

Yes, we accept insurance for appointments. Please refer to our Accepted Insurance list here.

If special medical tests or procedures are ordered, you can schedule through our scheduling department. Some departments have dedicated numbers for direct contact, allowing you to quickly connect with the team. These numbers can be found here. Our team will guide you through the specific process, as many tests and procedures require pre-authorization and other requirements to be satisfied before your appointment can be scheduled.

Yes, we offer interpreter services. Please inform us in advance so we can make the necessary accommodations.

No, there is no fee for scheduling appointments. However, you will be responsible for paying any copay or coinsurance at the time of service. Existing patients must address any outstanding balance due.