Frequently Asked Questions

  • A televisit is a virtual appointment with your healthcare provider conducted via video call, allowing you to receive medical care without visiting the clinic in person.
  • You can schedule a televisit appointment by calling our office, using our online scheduling system, or through our patient portal.
  • You need a device with a camera and microphone (like a smartphone, tablet, or computer), a stable internet connection, and a quiet, private space for your appointment.
  • Yes, televisits can be conducted on smartphones, tablets, or computers with internet access.
  • Ensure your device is fully charged, your internet connection is stable, and you have any relevant medical information or questions ready for your provider.
  • Check in 10-15 minutes before your scheduled appointment to ensure everything is working properly.
  • Expect a consultation similar to an in-person visit. Your provider will discuss your health concerns, review your history, and provide advice or treatment as needed.
  • Yes, televisits are conducted over encrypted platforms that comply with healthcare privacy laws to ensure your information is secure.
  • Many insurance plans cover televisits. It's best to check with your insurance provider to confirm your coverage.
  • The cost of a televisit varies depending on your insurance coverage. Please check with your insurance provider or our billing department for specific details.
  • Please contact our office as soon as possible to cancel or reschedule. You can usually do this via phone or through our patient portal.
  • If your doctor is late, please wait a few minutes. If they haven't joined after 10 minutes, contact our office for assistance.
  • Self-pay fees are typically collected via credit card before or immediately after the visit. Our office will provide instructions on payment.
  • Yes, your provider can prescribe refills during a televisit if appropriate for your treatment plan.
  • Supported browsers typically include Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. Check our website or your appointment instructions for specific requirements.
  • Doxy.me works best on the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. Ensure your browser is up to date.
  • Yes, but ensure you have a strong signal and sufficient data allowance. Wi-Fi is generally more stable and preferred.
  • Open a web page or use an online speed test tool to check your connection. A stable connection with good speed is necessary for a successful televisit.
  • Use an online speed test tool like speedtest.net to check your download and upload speeds.
  • You need a device with a camera and microphone, a compatible browser, and a stable internet connection. Specific requirements may vary by platform.
  • No, doxy.me operates entirely within your web browser. You do not need to download any software or apps.
  • No, doxy.me works through your web browser, so there is no need to download an app.
  • Visit the official website of the browser you need (e.g., Google Chrome, Mozilla Firefox) and follow the download instructions. Ensure you download from a trusted source.
  • Ensure your browser has permission to use your camera and microphone. Go to your browser's settings and allow access for the relevant website.
  • Most televisit platforms offer a test call feature. Use it to check your camera, microphone, and internet connection before your appointment.
  • Ensure your camera and microphone are enabled and not in use by another application. Check your browser settings to allow access for doxy.me.
  • Make sure your camera and microphone are enabled and not blocked by any other applications. Check your device settings and browser permissions.
  • Try closing other applications that might be using bandwidth, move closer to your Wi-Fi router, or switch to a wired connection if possible.
  • Use headphones to prevent audio feedback, reduce the volume of your speakers, and ensure only one microphone is active.
  • Check your internet connection and restart your device. Ensure you are using a compatible browser and have clicked the correct link to join the visit.
  • Error messages can result from compatibility issues, internet problems, or incorrect links. Verify the link and your internet connection, and try using a different browser if necessary.
  • This means your provider hasn't joined the session yet. If the wait is unusually long, contact our office to check on the status of your appointment.
  • Check your email or text messages for the link. If you still can't find it, contact our office for assistance.
  • Contact our technical support team at [support phone number/email] for immediate assistance.
  • Yes, printable instructions are available on our website or can be emailed to you upon request. Contact our office for more details.
  • No, you do not need to create an account to use doxy.me. Simply use the link provided by your healthcare provider.
  • Click the link provided by your healthcare provider, enter your name if prompted, and wait in the virtual waiting room until your provider joins.
  • Doxy.me works best on the latest versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge. Ensure your browser is up to date.
  • Yes, doxy.me offers a pre-call test to check your camera, microphone, and connection. Use this feature to ensure everything is working correctly.
  • Use the chat feature within doxy.me to upload and share documents or images with your provider.
  • Doxy.me uses encrypted communication to protect your privacy and complies with HIPAA and GDPR regulations.
  • Check your browser settings to allow notifications from doxy.me, and ensure you have notifications enabled on your device.
  • Yes, you can share the visit link with family members if your provider approves. They can join the session using the same link.
  • Visit the doxy.me help center at [doxy.me support link] or contact our office for further assistance.