The scheduling department is usually the first point of contact a patient has with Texas Neurology. Our schedulers will try their best to schedule patients with a physician that best suits their needs or condition as soon as possible.
The verification staff communicates with the patient’s insurance carrier(s) to obtain benefit information for services that will be provided. Some services may require pre-certification or a referral from a patient's primary care physician; a staff member may need to contact the patient for additional information. For questions or concerns about coverage or benefits for an upcoming visit or procedure, please contact the Verification / Pre-Cert Department.
Patient Access Services
Patient access services is the registration process. Patients are required to check in at the main lobby, so that all patient information is confirmed and up-to-date. The staff will also provide the patient with required forms that should be completed and signed prior to visiting with a physician. Once the registration process is complete, the physician is notified of the patient’s arrival.
The accounts receivable department assists patients in getting their claims paid at the highest benefits provided by their insurance carrier(s). For questions about the processing of a claim, please contact the A/R Department for assistance.
The medical records department is the liaison between hospitals, physicians, and patients to manage and protect clinical information that is legible and readily retrievable. Our medical records department is in full compliance with HIPAA requirements.
The medical assistants and clinical staff are the first line of communication for patients regarding medical issues. They are pleased to assist with questions relating to medications, symptoms and treatments. A member of our clinical staff is always available to answer patient questions.
While Administration does not usually have direct contact with patients, they provide services and support to the doctors and staff to assure that patients receive the best care possible.